Shipping policy

Order Processing

  • Orders are processed within 1–2 business days (Monday through Friday, excluding major holidays) after payment is confirmed.

  • Orders placed after our daily cut-off time (e.g., 2:00 PM MST) may begin processing on the next business day.

  • Processing time does not include transit or delivery time.

  • We ship products from both our local U.S.-based warehouses and international warehouses.

    • If your order ships from our local U.S. warehouses, delivery typically takes 2–5 business days.

    • If your order ships from our overseas or imported warehouses, delivery may take 7–15 business days.


Domestic Shipping (USA)

  • We currently ship to addresses within the United States (including the continental U.S.; Alaska and Hawaii may incur longer transit times or additional fees—please check at checkout).

  • Standard Shipping: Estimated transit time is 2–5 business days after your order has shipped.

  • Expedited Shipping: Available at checkout (typically 1–3 business days) for an additional fee.

  • Free standard shipping is offered for orders of $100.00 or more (before taxes and shipping).

  • Our shipping is handled by trusted carriers such as USPS, UPS, and FedEx.

  • Shipping costs and fees are set by these carriers and are calculated automatically at checkout based on your location and package weight.

  • Tracking information will be sent via email once your order ships. You can also view your order status in your account or track your shipment directly on the USPS, UPS, or FedEx websites.


Local Pickup (Utah Only)

  • We currently offer a local pickup option for drinkware products to Utah-based customers only.

  • Pickup details and location options within the Salt Lake City area will be provided after checkout.

  • You will receive a notification when your order is ready for pickup.


International Shipping

  • At this time, international shipping is not offered or may be limited to selected countries only.

    • Eligible countries (if applicable) will be listed at checkout.

    • Additional duties, taxes, or customs fees may apply and are the responsibility of the recipient.

    • International transit times may vary (typically 7–21 business days or more) and may experience delays due to customs.


Shipping Restrictions & Special Notes

  • We are unable to ship to PO Boxes or APO/FPO addresses (if applicable).

  • Orders may ship in multiple packages; each package will have its own tracking number.

  • We are not responsible for delays caused by carriers, weather, customs, or other unforeseen circumstances.

  • If an incorrect address is provided and the package is returned to us, the customer is responsible for reshipping fees.

  • During peak seasons (e.g., holidays or major sales), processing times may be longer than usual.


Lost or Damaged Packages

  • If your package is marked as delivered by the carrier but you did not receive it, please contact us at support@luxeallures.com, and we will assist with tracking and resolution.

  • If your order arrives damaged, please take clear photos of the packaging and item(s) and contact us within 3 days so we can evaluate the claim and determine next steps.


Contact Us

For any shipping-related questions, please contact us:
📧 Email: support@luxeallures.com
📞 Phone: (385) 371-4029
Our team will respond within 1 business day.